YouTube, Facebook, Twitter, Spotify and other sites are finding themselves in a role they never wanted, as gatekeepers of discourse on their platforms, deciding what should and shouldn’t be allowed and often angering almost everyone in the process. Read more about WildFyre.
The tech industry’s crackdown on content from right-wing users spread this week from social media platforms to behind-the-scenes companies that don’t typically take on free speech issues, a sign of heightened aggressiveness ahead of a planned far-right gathering this weekend inspired by the riots in Charlottesville, Virginia.
Microsoft, which provides cloud services that host websites, on Thursday threatened to cease hosting an alt-right leaning social network called Gab.ai after a user there posted comments that threatened Jewish people with “ritual death by torture.” The content, Microsoft said, “incites violence, is not protected by the First Amendment” and violated the company’s own policies.
Microsoft then issued an ultimatum: Gab must remove the posts or Microsoft would terminate the site’s access to its cloud service, called Azure. Gab ultimately complied. The demand appeared to mark the latest escalation by tech giants to strike the right balance between facilitating free speech and combating hateful, abusive or violent content online.
“We believe we have an important responsibility to ensure that our services are not abused by people and groups seeking to incite violence against others,” Microsoft said.
Gab did not respond to an email seeking comment. Andrew Torba, the founder of Gab, wrote in a post that they’re seeking a new hosting provider and considering how to build “our own infrastructure.”
“We believe this was the best decision for the longevity of the platform and the war against Silicon Valley,” he wrote.
The threat of censorship by a cloud provider is much more unusual than the removals by sites such as Facebook, Twitter and YouTube of content that violates their policies. One such high-profile case came this week, when Facebook, Apple, YouTube and others deleted years of content from conservative conspiracy site InfoWars over allegations of hate speech.
Cloud-hosting services, which are less visible to the user, tend to take a more neutral stance on a site’s content than social networks, like Facebook and YouTube, which have lengthy policies that outline acceptable behavior and teams of moderators on staff to review it.
For experts, the question is whether all technology companies have the same expectations and responsibilities. There can be inconsistencies even within the same company. For instance, YouTube belongs to Google – but Google Play’s app store let the InfoWars app stay up, where it surged in popularity.
Google is also one of the main cloud providers, along with Microsoft and Amazon. It’s unclear if Google or Amazon’s cloud host content that has been banned by social media.
As neo-Nazi rallies in Charlottesville demonstrated last year, tech platforms can serve as both organizing tools and catalysts for violence. Alt-right groups initially tried to use Facebook to coordinate their efforts at the “Unit the Right” rally, and after clashes in Virginia concluded, sites like the Daily Stormer praised the death of Heather Heyer, a counter-protester who was killed. In response, tech companies faced immense pressure to rethink their policies and take down the offending content. Facebook removed organizers’ posts while infrastructure services such as Cloudflare and GoDaddy blocked the Daily Stormer.
It’s harder to make the argument of responsibility to prohibit content for companies that are deeper in the tech infrastructure, said Kevin Bankston, director of the Open Technology Institute at the New America think tank.
Right-leaning groups have called some of these removals a form of censorship, and their attacks on technology companies have become an election-year political rallying cry. That tension resurfaced earlier this week around InfoWars. Some prominent conservatives, including President Donald Trump’s son, Donald Trump Jr., quickly attacked tech companies for stifling right-leaning views.
Like its peers, Microsoft Azure provides the technical architecture to host websites generally without regard to their topic or purpose – so long as their makers aren’t engaged in illegal activity, for example, or intending to “violate the rights of others,” according to the company’s “acceptable use policy.” Other major cloud providers, including Amazon and Google, maintain similar rules on what’s considered appropriate to save on their own servers.